How We Help

We are much more than an IT implementation company … we have unmatched in-depth knowledge in the industry. Our Professional Services group specializes in not only technology but also in the business processes and workflow surrounding use of an application. In many cases we write the processes and SOP’s to support the use of the applications. In addition, we are actual users of the software. Our operational support group utilizes many of the VEEVA applications on behalf of our customers.

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Professional Services

  • Assessment & Strategy

  • Business Process Consulting

  • Implementation
  • Project Management
  • Training
  • Benchmarking & Analytics

Support/Help Desk Services

  • Post-Production Support L1/L2/L3
  • Integration
  • Data Management & Governance
  • Release Management
  • Data Migration

Since every business has its own unique processes and requirements, a Key Account Manager is dedicated to each managed services engagement to ensure your business needs are managed effectively.

Each of our initiatives leverage our Veeva Center of Excellence that brings leading processes and utilities developed through our expertise and knowledge of the commercial landscape.

Support/Help Desk Service Models:

Full Dedicated Support:  Our team will support your commercial cloud environment with a dedicated team

Shared Services:  Based on your business needs, our team will provide specific services to support your infrastructure.  Data Management, Release Management, and Help Desk support are all part of our shared services.

Benefits:

  • White-Glove Concierge Support for business and technology
  • Industry best practices imbedded in our methodology
  • Leverage our Veeva Center of Excellence to Optimize use of Applications

Let’s connect.

Transformation through Collaboration