How We Help
We are much more than an IT implementation company … we have unmatched in-depth knowledge in the industry. Our Professional Services group specializes in not only technology but also in the business processes and workflow surrounding use of an application. In many cases we write the processes and SOP’s to support the use of the applications. In addition, we are actual users of the software. Our operational support group utilizes many of the VEEVA applications on behalf of our customers.
Professional Services
Support/Help Desk Services
Since every business has its own unique processes and requirements, a Key Account Manager is dedicated to each managed services engagement to ensure your business needs are managed effectively.
Each of our initiatives leverage our Veeva Center of Excellence that brings leading processes and utilities developed through our expertise and knowledge of the commercial landscape.
Support/Help Desk Service Models:
Full Dedicated Support: Our team will support your commercial cloud environment with a dedicated team
Shared Services: Based on your business needs, our team will provide specific services to support your infrastructure. Data Management, Release Management, and Help Desk support are all part of our shared services.
Benefits:
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Transformation through Collaboration